I had the pleasure of speaking with one of the reservations managers recently at a local Kissimmee property management company and had a nice chat with her about the most commonly complained about items when renters get to their Kissimmee vacation homes. Many owners lose bookings due to these factors and it costs them money.
Complaint #1. Pool Heat Not Working
This is the number one complaint by guests staying at Orlando vacation rental homes. The pool heat issues seems to happen quite frequently and it upsets many guests as they were looking forward to jumping in that warm pool after their long flight to Orlando. They will asked to be credited money back for the pool heat and in many cases if the issue cannot be resolved quickly they will want to switch houses.
Complaint #2. No Pool Cover (To Trap Heat)
This is one of those things that many owners don’t really think about but the guests certainly do. They complain about the pool not having a cover to trap the pool heat and surprisingly it’s a common complaint. I know many owners don’t have a pool cover for their pool as they find it unnecessary because the pool is locate din a screened enclosure but if the money is in the budget it may be worth investing in one.
Complaint #3. Carpets are Stained
The simplest things in life are sometimes the most overlooked things. If your carpets are stained and dirty your guests will request to be switched to another property almost immediately. One of the biggest reasons that people rent a vacation home in Orlando is because they don’t like nasty hotels. The last thing they want to do is walk into a nasty house. Keep your carpets clean and as free of stains as possible. Ask your management company to have your carpets steam cleaned at least once per year. I recommend every six months if you have a busy property.
Complaint #4. Ugly Furnishings
For the love of all things vacation homes. . . DON’T GO CHEAP ON YOUR FURNISHINGS! The less you invest the less you get in return. There are so many other properties in Orlando that owners have put in extra time and effort into the furnishings, this is your competition. You property may still rent with cheap, ugly floral couches but you certainly won’t be getting the high rent on the street and what you will be attracting is discount renters. If your goal is to make money at this whole vacation home thing than invest in your investment!
Complaint #5. Too Far From Clubhouse
This can be a big deal for some communities. If you’re all the way back at the end of the neighborhood and you don’t supply any type of bikes at your rental property than people are going to get tire very quickly of walking back and fourth to the clubhouse, especially in the middle of summer when it’s blazing hot. If you found a property and it’s an amazing deal but at the back of the neighborhood, don’t sweat it just supply your property with some bikes. I personally am a big fan of Radio Flyer wagons!
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